Frequently Asked Questions

Top Questions
How do I join the Perfect Fit rewards program?

You may join the Perfect Fit Rewards program online or at any of our store locations nationwide.

  • To join online, click here.
  • To locate the store nearest you, click here.
  • To be automatically connected to the Men’s Wearhouse nearest you, please call 1-800-776-SUIT (7848).

Yes. As a member you qualify for free GROUND shipping on all orders, no minimum spend. Simply enter your Perfect Fit ID number during checkout, and or make sure your online account has your nine-digit Perfect Fit rewards number is in your account profile. You may also choose to check out with your Perfect Fit credit card, which also entitles you to free shipping.

Yes. Just enter your Perfect Fit rewards certificate number and Perfect Fit ID at checkout.

When you submit your order for processing at the end of the checkout process, your available credit is reduced by the amount of your purchase. However, your credit card will not be charged until your order is shipped.

You can exchange a purchase at any Men’s Wearhouse store nationwide. To be automatically connected to the Men’s Wearhouse store nearest to you, please call 1-800-776-SUIT (7848) or click here to view our store locator. Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us. Orders placed in store are not eligible to be returned by mail.

If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original purchase date. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged. Orders placed in store are not eligible to be returned by mail.

For exchanges, online orders can only be exchanged in store. For returns, you can return online orders by mail or in stores. If you choose to return by mail, you can then place a new order online, or Contact Us for assistance.

Pants that have been ordered with Creaset® and/or an online tailoring option may be returned or exchanged within 90 days of original purchase in-store or by mail (returns). If you wish to have changes made to the tailoring performed, we recommend that you bring the tailored pants to your local Men’s Wearhouse where our tailoring staff will assist you in correcting the alterations at no charge. Please call 1.800.776.SUIT (7848) to confirm that tailoring is available at the Men’s Wearhouse store nearest you.

All refunds must be accompanied by the packing slip, and will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.

Shipping is free on all returns to our Returns Center. Please allow 10-14 business days for processing your return once we receive it.

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns & Exchanges.

If you are not completely satisfied with your in-store purchase, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged.

All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise.

All refunds require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 14 (fourteen) business days.

Returns/exchanged on altered or worn clothing are subject to store management’s sole discretion.

Order Status History
How do I check the status of my order if I'm a Perfect Fit Rewards member?

To check the status of your order, log in and go to the Order Status/History page.

If you checked out as a Guest, you may contact Customer Relations at 1-877-986-9669.

To view your Account History, click hereto go to the Order Status/History page.

Do you accept international credit cards?

Unfortunately, we do not accept international credit cards at this time. Our checkout only allows US credit cards and billing addresses.

Men’s Wearhouse operates stores in most states, as well as the District of Columbia. Therefore, we are required by law to collect applicable state and local sales tax for shipments to those states based on the destination of your order. Some states also tax the shipping charges for your order.

Tax rates are subject to change at any time.

The following methods of payment will be accepted for all online purchases:

  • Visa
  • Master Card
  • American Express
  • Discover Card/Diners/JCB
  • Gift Cards
  • PayPal

At this time we do not accept Apple Pay for any Buy Online, Pick-up in store orders, Rental orders, or international orders.

At this time, Apple Pay is only available as a payment option in your cart.

When you submit your order for processing at the end of the checkout process, your available credit is reduced by the amount of your purchase. However, your credit card will not be charged until your order is shipped.

How do I track my order?

You can track your order online by selecting the Order Status link in the footer. You can also check the status of your order by calling us toll-free at 1-877-986-9669. Please have your Order Confirmation Number available.

Free standard shipping applies to orders over $99. Orders will take 1-2 business days to process (plus an additional day if placed on weekends or holidays), and may arrive in multiple packages. Please allow an additional 4-6 days for orders requiring alterations. Excludes gift center purchases.

We offer free standard shipping on all online returns within 90 days of original purchase date. All returns must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Please allow 10-14 business days for processing your return once we receive it.

Yes, we ship to P.O. boxes through Standard shipping.

Yes. APO and FPO orders are shipped via Standard and take 2-6 weeks; however, transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints, according to the Military Postal Service Agency.

The rates below apply to U.S. domestic orders and orders to APO/FPO addresses or U.S. territories.

  • $8 Standard*
  • $16 Express
  • $24 Rush
  • $8 Standard APO and FPO (2-6 weeks)
  • $8 Standard U.S. Territories (2-3 weeks)

These shipping fees are based on shipping option and include handling and processing costs. In addition to the shipping timelines, orders take 1-2 days to process (plus an additional day if placed on weekends or holidays), and may arrive in multiple packages. Please allow an additional 4-6 days for orders requiring alterations. Free standard shipping offers for customers who are not loyalty members are based on the subtotal of your order (before taxes). When you check out, you will be able to see exactly how much you are being charged for your shipment, and approximate “get it by” delivery dates.

Free returns on all orders.

*Free Standard Shipping applies in these cases:

  • Your order minimum qualifies for the current shipping promotion.
  • You selected Ship to Store as your shipping method.