Frequently Asked Questions
Top Questions
How do I join our rewards program?
You may join our rewards program online or at any of our store locations nationwide.
- To join online, click here.
- To locate the store nearest you, click here.
- To contact the Men’s Wearroom nearest you, please email us at menswearroom@outlook.com.
As a Rewards Program member, do I receive free shipping?
Yes. As a member you qualify for free GROUND shipping on all orders, no minimum spend. Simply enter your Rewards Program ID number during checkout, and or make sure your online account has your nine-digit Rewards Program rewards number is in your account profile. You may also choose to check out with your Rewards Program credit card, which also entitles you to free shipping.
Can I use my Rewards Program certificates online?
Yes. Just enter your Rewards Program rewards certificate number and Rewards Program ID at checkout.
When is my credit card charged?
When you submit your order for processing at the end of the checkout process, your available credit is reduced by the amount of your purchase. However, your credit card will not be charged until your order is shipped.
How do I exchange a purchase?
You can exchange a purchase at any Men’s Wearroom store nationwide. To contact the Men’s Wearroom store nearest to you, please email us at menswearroom@outlook.com or click here to view our store locator. Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us. Orders placed in store are not eligible to be returned by mail.
What is your online return & exchange policy?
If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original purchase date. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged. Orders placed in store are not eligible to be returned by mail.
For exchanges, online orders can only be exchanged in store. For returns, you can return online orders by mail or in stores. If you choose to return by mail, you can then place a new order online, or Contact Us for assistance.
Pants that have been ordered with Creaset® and/or an online tailoring option may be returned or exchanged within 90 days of original purchase in-store or by mail (returns). If you wish to have changes made to the tailoring performed, we recommend that you bring the tailored pants to your local Men’s Wearroom where our tailoring staff will assist you in correcting the alterations at no charge. Please email us at menswearroom@outlook.com to confirm that tailoring is available at the Men’s Wearroom store nearest you.
All refunds must be accompanied by the packing slip, and will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.
Shipping is free on all returns to our Returns Center. Please allow 10-14 business days for processing your return once we receive it.
International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns & Exchanges.
What is your in-store return & exchange policy?
If you are not completely satisfied with your in-store purchase, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged.
All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise.
All refunds require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 14 (fourteen) business days.
Returns/exchanged on altered or worn clothing are subject to store management’s sole discretion.
Shopping
Order Status History
How do I check the status of my order if I'm a Rewards Program member?
To check the status of your order, log in and go to the Order Status/History page.
How do I check the status of my order if I checked out as a Guest?
If you checked out as a Guest, you may email Customer Relations at menswearroom@outlook.com.
How do I view my Account History if I'm a Rewards Program member?
To view your Account History, click hereto go to the Order Status/History page.